There are quite a few things you should take into consideration. To ensure that you do the right things at the scene, check out the Dos and Don´ts at the scene of the accident.
If you have been involved in an accident, please fill out our online claims form to ensure that we receive your claim ASAP. Before you submit your claim, check out the 4 Steps to a speedy Claim Processing
After you have submitted your claim online, you will receive a copy of the claim form. Your local agent will inform you about further claim processing. If you experience any problems filling in the claims form, just print it, complete it by hand and fax it to +49 221 925488-978.
If you need ROADSIDE ASSISTANCE in Germany, please call 0800 CARCLAIM (toll free).
Calls from outside of Germany, please dial +49 221 925488-79.
MIRASCON Claims Department Cologne Head Office:
Service hours Mon. – Fri. 9:00 – 17:00 h (closed on German holidays)
+49 221 925488-78 | firstname.lastname@example.org